Grace of Cows (“we,” “our,” or “us”) is committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Returns Policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
Product Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
Return Window: Requests for returns must be made within 2 days from the date of delivery.
Proof of Purchase: You must provide a receipt or proof of purchase to process your return.
2. Non-Returnable Items
Certain items are not eligible for return, including:
Perishable goods (e.g., milk, ghee)
Custom or personalized products
Items marked as final sale
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@graceofcows.in with your order number and reason for return.
Receive Return Authorization: We will provide you with a return authorization and instructions for returning the item.
Return the Item: Pack the item securely and return it to the address provided by our customer service team. The item must be shipped within [insert number] days of receiving the return authorization.
4. Return Shipping Costs
Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
Prepaid Label: If applicable, we will provide a prepaid return shipping label for defective or incorrect items.
5. Refund Process
Once we receive and inspect your returned item, we will process your refund within 7 days. Refunds will be issued to the original payment method used for the purchase.
Refund Amount: The refund amount will be the purchase price of the product minus any applicable shipping costs, if the return was not due to our error.
Exchange Option: If you prefer an exchange rather than a refund, please specify this in your return request. We will do our best to accommodate your exchange request based on product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@graceofcows.in. We will arrange for a replacement or refund, including return shipping costs if applicable.
7. Contact Us
For any questions or concerns regarding our Returns Policy, please contact our customer service team:
Grace of Cows
Email: support@graceofcows.in
Address: Shop No 2, Avishkar Regency, Next to Mankar Dosa, Opp to CRU Mall, Gangadham, Marketyard – Pune 411037
8. Policy Changes
We may update this Returns Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return practices.
